Customer feedback
2-question customer pulse
A 0 to 10 score, then just one more question, chosen by the score.
Askwell is in alpha: access is by waitlist.
Who it's for
E-commerce and SaaS teams who want to know why, not only how many.
What it shows
- A 0 to 10 NPS scale
- A condition: the next question depends on the score
- Blob follows up only when the score is low
Try it
It's the real form: nothing is sent or saved.
Merlin Café
How Blob follows up
An example written in advance. In your form, Blob follows up live, on the questions you choose.
Answer
Not great.
Blob follows up
Which part, exactly: delivery, the product, support? An example helps me pass it to the right person.
Clearer answer
The package came late and support never answered my email.
Frequently asked questions
A low score is the one that deserves detail. A good score doesn't need to be asked twice.
Yes: the condition is set in the builder (for example 7 instead of 6).